Shipping & Returns

Every Sacred order is prepared by hand and dispatched within 1–2 business days, in discreet, unbranded packaging. Shipping costs are calculated at checkout and always shown before you pay.

• Tracked delivery throughout the European Union, with tracking sent to your email once your parcel leaves us
• Prices are shown including VAT for deliveries within the EU
• For destinations outside the EU, any customs duties or import taxes are payable by the customer
• If delivery is delayed beyond 30 days and no new date is agreed, you may cancel the order and receive a full refund

As a customer in the European Union you have a legal right of withdrawal of 14 days from the day you receive your order, without giving any reason. To exercise it, contact us within those 14 days and return the piece within 14 days of telling us.

Because Sacred pieces are intimate apparel, hygiene rules apply.

• Pieces must be returned unworn, unwashed and undamaged, with all tags, the hygiene liner and the original sealed packaging intact
• Once the hygiene seal has been opened or removed, the piece can no longer be returned for hygiene and health protection reasons — this exception is provided by Article 16(e) of Directive 2011/83/EU on consumer rights
• Please try pieces on over your own underwear, without perfume, cream or make-up contact
• Return shipping is at your expense, unless the piece is faulty, damaged or not what you ordered
• Refunds are issued to your original payment method within 14 days of us receiving the return, or of proof that it was sent

Between S/M and M/L and not sure which is yours? Write to us before you open the hygiene seal and we will guide you through the fit. If the seal is still intact and the piece is in its original condition, we will arrange an exchange for another size.

Every Sacred piece carries the two-year legal guarantee of conformity granted by EU law. If a piece arrives faulty, damaged or different from what you ordered, write to us with a photograph and we will repair, replace or refund it — return costs are on us. The hygiene exception above never limits your rights for a faulty piece.